Governance and Policies

Policies

Our Lady of Hope School is committed to maintaining a transparent and efficient operational environment through a comprehensive set of Governance structures, Policies and Procedures. These documents establish the guidelines, protocols, and procedures that guide our school’s various operations, in line with those developed by the South Australian Commission for Catholic Schools.

You can find our Policies below:

Antibullying and Harassment Policy Administration of Medication Policy Grievance Policy for Students
Safeguarding Children and Young People Policy Social Media Policy Complaint, Response and Resolution Procedure
Camps, Excursions, Sporting and Adventure Activities Policy Learning at Home Partnership Policy Extreme Weather Policy
Use of Electronic Devices Policy School Fees Policy Volunteers Policy
Food Allergy and Anaphylaxis Policy Sun Protection Policy Privacy Policy
Enrolment Policy Uniform Policy

We are happy to share any Policies that do not appear in this list. Please email our Principal.

Complaint Response and Resolution Procedure

Contact Your Child's Teacher

The first step in addressing any concerns is to contact your child's teacher. Teachers are on the frontline of your child's education and are usually well-equipped to provide insight into your child's progress and any challenges they might be facing. When speaking with the teacher, consider the following tips:

  • Be specific about your concerns and provide examples if possible.

  • Listen actively to the teacher’s perspective and suggestions.

  • Work collaboratively to develop a plan of action to support your child.

Reach Out to the Principal

If your concerns are not fully addressed after speaking with the teacher, or if the issue is more significant, the next step is to contact the school's Principal. Principals have a broader view of the school’s policies and resources, and they can provide additional support and guidance. When contacting the Principal:

  • Schedule a meeting at a convenient time for both parties.

  • Express your concerns clearly and provide any relevant documentation.

  • Discuss possible solutions and ask for the school’s plan to address the issue.

Email our Principal.

Additional Support from Catholic Education South Australia (CESA)

For further assistance, Catholic Education South Australia offers resources and guidelines on how school complaints are handled. This organization provides support and ensures that concerns are addressed in a fair and timely manner. They can offer:

  • Information on the complaints resolution process.

  • Guidance on escalating issues if necessary.

  • Resources for additional support and advocacy for your child.

By following these steps, you can ensure that your concerns are heard and that your child receives the support they need for their learning and wellbeing. Remember, open communication and collaboration with the school are key to resolving issues effectively.

Please visit the CESA website or the following links for Feedback or Complaints OR Grievance, Compliment or Suggestions

Safe Environment for All

We know that the safety and wellbeing of your child is your highest priority. Every child has the right to be safe and free from all kinds of abuse, including bullying and harassment, and neglect.

Schools are mandated child safe environments with legal, policy and procedural requirements for staff and volunteers.

The South Australian Commission for Catholic Schools (SACCS) requires its schools to implement child safety policies and practices, including child safety education.

For more information: Safe Environment for All